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Returns and Cancellations

Returns Policy

  1. All return goods must be authorised by Work In It Pty. Goods returned must be accompanied by a Work In It Return Goods Authority Form, detailing invoice number, description of goods returned and reason for return. Otherwise, the goods will be returned to the buyer at buyer's cost.
  2. No claims for return goods will be accepted after 7 working days from receipt of goods.
  3. All return goods must be in an unused condition with original packaging and swing-tag intact and current stock only.
  4. Unless goods returned have been incorrectly supplied by the Company; damaged, lost in transit, the goods are faulty or defective as a result of poor workmanship or materials used:
  5. The return freight cost will be the buyer’s own responsibility
  6. A re-stocking fee of 20% or $20, the higher amount, will be applied.
  7. Should any goods be returned without adherence to the Returns Policy stated above, an additional 20% surcharge will apply – regardless of the nature of the type of return and this will be in addition to other charges incurred.
  8. The Company will not accept responsibility for any item returned after it has been decorated. It is the customers full responsibility to ensure that all items sent direct or third party are inspected prior to their embroidery and/or screen printing.


Cancellations, Incorrect Orders and Returns for Credit

  1. Return requests of any item must be received within 7 business days of delivery.
  2. If an order has been cancelled after is has been packed but prior to dispatch a restocking fee of 20% of the stock item price will apply
  3. If goods are incorrectly ordered or an order is cancelled after it has been shipped return freight and a 20% restocking fee will apply.
  4. Orders can only be cancelled or goods returned for credit with the prior written agreement of Work In It.
  5. All goods returned MUST be in the same re-saleable condition as when they were originally sold and are current stock items.
  6. Goods accepted for return must be despatched by a carrier nominated by Work In It.
  7. All items being returned must be have a Return Goods Authority Form attached with Claim Number, Invoice Number and Date.
  8. Any goods specifically made including decorated goods or goods not in original condition (excluding faulty goods) and or procured on behalf of the Purchaser will not be accepted for credit.
  9. This policy applies to products purchased from Work In It Pty Ltd or the website www.workinit.com.au